Refund policy
We want customers to have a clear and straightforward return process when an eligible purchase does not work for them.
1. Return Request Period
Customers may request an eligible return within 30 days after delivery.
Please contact our support team before mailing merchandise back.
Products returned without the appropriate return instructions may be delayed or may not reach the correct return destination.
2. Trying On Footwear
Footwear may be carefully tried on indoors to determine whether the size and fit are suitable.
We recommend trying shoes on over a clean, dry surface and keeping all packaging until you decide to keep the product.
Shoes showing signs of outdoor wear may not qualify for a standard return.
3. Return Condition Requirements
Eligible merchandise should generally remain:
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Unworn outdoors
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Clean
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Undamaged
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Unwashed
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Unaltered
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Free from stains
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Free from strong odors
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Complete with included accessories
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Returned with original packaging whenever reasonably possible
4. Returns That May Be Declined
A return may not qualify when:
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The return period has expired
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The product shows substantial wear
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Merchandise was damaged after delivery
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The item was altered
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Important parts are missing
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Strong stains or odors are present
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The item was clearly identified as Final Sale
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The return was sent to an unauthorized location
Mandatory consumer protections remain unaffected where applicable.
5. How to Request a Return
Contact:
Please provide:
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Order number
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Customer name
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Email used for the order
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Product you wish to return
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Reason for the request
For damaged, defective, or incorrect items, please include clear photographs.
Our team will review your request and provide applicable return instructions.
6. Return Address
Please do not automatically send products back to the address printed on the original shipping package.
That address may belong to a warehouse, logistics company, or delivery partner that does not process customer returns.
Use only the return destination provided by our customer support team.
Gailalice cannot guarantee processing of packages sent to an unauthorized return location.
7. Return Shipping Costs
For returns caused by customer preference, such as:
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Size preference
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Fit preference
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Color preference
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Change of mind
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Accidental purchase
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Personal preference
return shipping costs are generally the responsibility of the customer.
If we verify that the wrong product was supplied or that an eligible item arrived damaged or defective, we will review the appropriate resolution.
8. Trackable Returns
We recommend using a trackable return shipping method.
Please keep:
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Your return tracking number
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Shipping receipt
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Carrier confirmation
until the return has been completed.
We cannot guarantee reimbursement for merchandise that does not arrive at the authorized return location.
9. Product Inspection
Returned merchandise may be inspected before a refund is approved.
We may check:
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Signs of use
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Overall condition
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Packaging
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Missing components
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Product identity
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Damage
A refund may be reduced or declined where legally permitted if the return does not meet the stated requirements.
10. Refund Method
Approved refunds will normally be issued to the original payment method.
After we process the refund, your bank, card issuer, or payment provider may require additional business days before the funds appear.
11. Original Shipping Charges
Original shipping fees are generally non-refundable for customer-choice returns.
Exceptions may apply when:
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An incorrect product was shipped
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Merchandise arrived damaged
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A qualifying defect existed upon delivery
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Applicable law requires reimbursement
12. Wrong Product Received
If the product, size, or color received differs from your order confirmation, contact:
Please include your order number and photographs showing the item and relevant labels.
13. Damaged or Defective Items
If merchandise arrives damaged or appears defective, please contact us before extensive use.
Provide:
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Order number
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Description of the issue
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Full product photograph
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Close-up photographs
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Packaging photographs where relevant
Please keep the packaging until the request has been reviewed.
14. Exchanges
Direct exchanges depend on available inventory and cannot always be guaranteed.
If another size, color, or style is required, our support team may recommend returning the original product and placing a new order.
15. Cancellation Requests
If you need to cancel or modify an order, contact:
as soon as possible.
We will attempt to assist before fulfillment progresses.
Once the order has been processed, packed, or shipped, cancellation may no longer be possible.